At Nayla, your success and security are our top priorities. We strictly follow all customer protection regulations set by the Saudi Central Bank (SAMA). Our goal is to ensure you secure your financing with a full understanding of every detail and condition, giving you complete peace of mind throughout your journey with us.
2. The Ten Principles of Customer Protection
Principle 1: Equitable and Fair Treatment We commit to dealing honestly and fairly at every stage of our relationship with you.
Principle 2: Disclosure and Transparency We provide accurate and clear information regarding all our products and fees, without any ambiguity or deception.
Principle 3: Financial Education and Awareness We strive to enhance your financial literacy, helping you make well-informed decisions.
Principle 4: Professional Conduct and Ethics We operate with high professionalism, always placing your best interests first.
Principle 5: Protection Against Fraud We implement advanced control systems to protect your assets and data from any potential misuse.
Principle 6: Data Privacy Protection Your personal and financial information is fully secured in accordance with the highest privacy standards.
Principle 7: Complaint Handling We provide clear and effective channels to resolve your complaints fairly and promptly.
Principle 8: Competition We encourage your right to explore and compare options, ensuring you secure the best solutions for your needs.
Principle 9: Outsourcing We maintain full responsibility for your protection, even when dealing with third-party service providers.
Principle 10: Conflict of Interest We enforce strict policies to ensure integrity and eliminate any potential conflicts of interest.
3. General Codes of Conduct
We pledge to:
- Provide you with an Initial Disclosure Document detailing all fees, commissions, and term costs prior to signing the contract.
- Ensure all terms and conditions in our contracts are clear, keeping to a minimum font size of 14 for easy reading.
- Notify you of the approval or rejection of your financing request within a maximum of 3 business days, providing clear reasons for rejection if applicable.
- Maintain fixed fees and commissions, ensuring no upward adjustments are made after the contract is signed.
- Issue a clearance letter immediately upon the full settlement of your outstanding dues without delay.