Welcome to Nayla Finance!

These Terms and Conditions (“Terms”), together with the documents and policies incorporated and referenced in these Terms, including the Privacy Policy, shall constitute an agreement (“Agreement”) between You (“You, Your, Yourself”), and Nayla Finance along with its affiliates, successors, and assigns (Nayla Finance, We, Us, or Our"), a microfinance company.

By visiting Our Website https://www.naylafinance.com (“Website”), our mobile and web application (“App”), and any application or technology We make available (collectively referred to as the “Platform”), using any service offered on the Platform, or otherwise accessing Our Platform, You indicate that You accept these Terms and that You agree to abide by them. If You do not agree to these Terms, please do not access Our Platform. You should read this Agreement carefully before starting to use the Platform. Registration for the Services requires the Company to undertake “Know Your Client” procedures (hereinafter referred to as “KYC”) to verify the Client’s status as an authorized user of the Services when accepting these conditions.

We reserve the right to update, change, or replace any part of the Terms by posting updates and/or changes to the Platform and notifying You of such changes via documented communication channels, including, but not limited to, text messages or email. You will be notified at least 30 days before any changes take effect. If You do not agree with the updated Terms, You have the right to object before the changes come into force. Your continued use of or access to the Platform following the effective date of any changes constitutes acceptance of those changes.

When You agree to these Terms and accept this Agreement, You do so on behalf of Yourself and any person that You entitle or authorize to use Your Nayla Finance’s account to the extent provided in these Terms. You are responsible for obtaining all consents and authorizations needed to accept this Agreement for others.

1. Definitions

• Agreement: means these Terms and Conditions together with the documents and policies incorporated and referenced in these Terms and Conditions.
• App: means the Nayla Finance web
• Client: Any natural or legal person entering into this Agreement for microfinance
• Client Account: has the meaning given in Section 6.
• Client Content: refers to any data, information, material, or content that is uploaded, submitted, posted, created, stored, or otherwise transmitted by the Client through the App and/or Website, excluding any Client Data.
• Client Data: has the meaning given in Section 6.
• Content: has the meaning given in Section 12.
• Collateral: means assets or guarantees provided to secure a microfinance facility, if required.
• Finance Agreement: means the legally binding contract entered into between Nayla Finance and the Client, outlining the terms of the financing provided.
• Installments: means the scheduled payments made by the Client to repay the borrowed finance, including principal and any applicable costs.
• Law: means applicable laws and regulations as issued by SAMA or any regulatory body operating in the Kingdom of Saudi Arabia from time to time.
• Login Credentials: means the combination of unique identifiers and secret information required to authenticate and grant access to the Client
• OTP: means the digital security code number issued to the Client when registering for the Services to validate the Client’s data and mobile.
• Platform: has the meaning given in the Overview
• Privacy Policy: means Nayla Finance’s Privacy Policy as published on the Platform or the Website and as updated from time to time.
• Rules: means the Rules for Engaging in Microfinance as issued by SAMA and any further amendments thereof.
• SAMA: means the Saudi Central Bank.
• Saudi Central Bank: The official body responsible for regulating monetary policy and the financial sector in the Kingdom of Saudi Arabia.
• SAR: means Saudi Arabian Riyal
• Service: means the microfinance services you receive from Nayla Finance
• SIMAH: means the Saudi Credit Bureau.
• Micro Enterprise: means any business, including artisans and craftsmen, that generates less than SAR 3 million in annual revenues and employs fewer than 5 full-time employees, registered within the Kingdom of Saudi Arabia, and eligible for financing under SAMA rules
• Terms: means these Terms and Conditions
• Visitor(s): means an internet user who visits the
• Website: has the meaning given in the Overview

2. The Platform Description

The Platform operates under the name of Nayla Finance. Nayla Finance provides microfinance services to Clients in accordance with the regulations and guidelines set forth by SAMA. The services offered by Nayla Finance include but are not limited to (1) Providing short-term financing for productive activities and small business operations, (2) Assessing the creditworthiness of Clients and determining the amount of financing. (3) Managing and processing loan disbursements and repayments through various channels. The Services are restricted to financing productive activities and small business operations, in accordance with Article 13 of the Rules for Engaging in Microfinance Activity.

Nayla Finance reserves the right, from time to time, to update the Platform; and/or make new applications, tools, features, or functionalities available through the Platform, the use of which shall be contingent upon Your agreement to additional Terms and/or service fees. Nayla Finance reserves the right to discontinue the Services, the Platform, or certain applications, tools, features, or functionalities of the Platform, for any reason, at any time, at Nayla Finance’s sole discretion, subject to the Law and the Regulations, without any liability to You or any other party.

3. Application Process

To register for Nayla Finance services, You must complete the registration process within the Nayla Finance Platform. As part of the registration, it is mandatory to complete the “Know Your Client” (KYC) process and verify your identity and business information according to SAMA’s regulations. Nayla Finance retains the right to initiate any necessary actions at any time to ensure adherence to all applicable KYC requirements set by SAMA.

By registering, the Client confirms that all submitted information is true, accurate, and complete. Nayla Finance may reject a registration request if there are any inconsistencies or errors in the information or documents provided by the Client.

During the registration process, the Client will be sent an OTP (One-Time Password) via relevant institutions to the phone number linked to ABSHER. This OTP must be entered into the Nayla Finance Platform to confirm the Client’s identity and mobile number. The Client must accept the Terms and Conditions to finalize account activation and will be prompted to create a unique OTP code for accessing the Nayla Finance Platform, which can be updated at any time.

The Client is fully responsible for the correctness of the information provided during registration. Should the Client provide inaccurate, false, or misleading details, Nayla Finance disclaims any liability for the resulting consequences. If the Client becomes aware of any inaccuracies in their account information, they must promptly notify Nayla Finance by contacting [email protected] .

If Nayla Finance discovers that the Client has supplied false, misleading, or incorrect information, the company reserves the right to close the Client’s account immediately, with or without prior notice. Termination of the account will immediately revoke access to the Nayla Finance Platform. Clients seeking microfinance must submit a formal application, which includes the following documents:

Business Registration: Proof of business registration, including a valid commercial license and any other required legal documentation.

Financial Statements: Audited financial statements for at least the last two years, where applicable, or any available financial records that demonstrate Your financial health.

Business Plan: A detailed business plan or project feasibility study showing the purpose of the finance, the expected return on investment, and how the funds will be utilized.

Consent for Credit Check: You must provide written consent to Nayla Finance to access and evaluate their credit history from licensed credit information entities including but not limited to SIMAH

Other Documentation: Any additional information or documentation requested by Nayla Finance during the evaluation process.

Nayla Finance reserves the right to approve or reject any application based on the results of the creditworthiness assessment, the viability of the proposed business activity, and compliance with applicable regulations. Upon approval of the application, Nayla Finance and the Client will enter into a Finance Agreement, which will outline the specific terms and conditions of the financing.

The Client agrees to use the borrowed funds strictly for the purposes outlined in the Finance Agreement. Misuse of the funds, including diverting them to personal use or non-approved business activities, constitutes a breach of the Finance Agreement and may result in (1) Immediate termination of the agreement, (2) Requirement for the Client to repay the full outstanding amount immediately, or (3) Legal action, including the enforcement of collateral if applicable.

4. Eligibility for Microfinance

To qualify for Nayla Finance services, Clients must meet the following criteria: You must be a legally registered Micro Enterprise operating in KSA.

The finance must be for productive activities or asset acquisition to support the growth or expansion of Your business.

You must demonstrate creditworthiness, as assessed through a credit check or similar evaluation methods employed by Nayla Finance.

Nayla Finance is not permitted to share any personal information, documentation, or account-related details with third parties unless required by a governmental body tasked with combating fraud, money laundering, or terrorism financing, or if the Client provides explicit consent.

By applying for Nayla Finance services, the Client consents to and fully authorizes Nayla Finance to obtain their financial data from any financial institution, agency, or consumer reporting entity. This data will be used to review the Client’s financial status and assess their eligibility for Nayla Finance services. Additionally, the Client grants Nayla Finance full authorization to retrieve KYC (Know Your Client) information from relevant institutions to confirm the individual’s identity and legal capacity as well as the entity’s information and capacity in relation to the obligations detailed in these Terms and Conditions.

In the event that the Client’s registered phone number with the Nayla Finance Platform is lost or becomes inoperative, the Client must promptly contact the company through designated communication channels. This will ensure the immediate suspension of services to prevent any unauthorized access or misuse of the Nayla Finance services. Unauthorized activities could include, but are not limited to, fraud, money laundering, terrorism financing, or actions leading to blacklisting.

No funds are allowed to be held in a Nayla Finance Account at any time, as per the applicable regulations established by SAMA. The Client’s account will stay active for a period of 180 days starting from the date of the last transaction or the account’s activation, whichever is more recent. Nayla Finance reserves the right to suspend or terminate access to its services or application, either wholly or partially, at its discretion under the following circumstances:

• If Nayla Finance believes that the Client’s mobile phone or OTP code is being used for unauthorized or illegal purposes.
• If any legal, regulatory, or governmental authority initiates an investigation or takes administrative or enforcement actions against the Client, or if any act is committed that Nayla Finance deems harmful to its reputation.
• If the Client fails to comply with the terms and conditions, rules, or instructions related to using Nayla Finance services, including these Terms.
• If the Client informs Nayla Finance that their registered phone number has been lost or stolen, or if the OTP code has been compromised.
• Upon the Client’s request to close their account, provided all obligations with Nayla Finance have been fulfilled.
• Due to any technical issues, such as system malfunctions, upgrades, relocations, or maintenance.
• If there is a suspicion of any violation of SAMA’s rules, orders, or directives, or if there is a breach of the Terms set forth herein.

Any credit balance remaining in a Client’s account is considered their asset while they are alive. In the event of the Client’s death, the credit balance will be transferred to their legal heirs, provided a valid death certificate is submitted and verified by Nayla Finance’s Client Care Center.

5. Use of the Platform

By using the Platform and/or providing any Services through the Platform, You agree that:

You acknowledge and agree that You will not use the Platform for any illegal or unauthorized purpose, and You will not violate any applicable laws or regulations, including copyright laws.

You agree not to transmit any viruses, worms, or other harmful software.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Platform or any content on it, without prior written permission from Us.

You agree to provide Us with certain information, including:

• Your personal and business information such as the commercial register, authorized person’s first and last name, phone number, email address, authorized person’s ID or Iqama number, address and credit or debit card details, annual income and net worth, IBAN Account Number.
• Any available financial record that demonstrates Your financial health.
• A detailed business plan or project feasibility showing the purpose of the finance, the expected return on investment, and how the funds will be utilized.
• Consent to Nayla Finance accessing and evaluating Your credit history.

This information (“Client Data”) is necessary for Us to provide the Services. When You request a Service, You may be required to provide additional information, including a detailed address and other personal information. We may use this information to deliver the Services to You, if necessary, in accordance with our Privacy Policy.

You also agree that We may use some information to contact You in the context of Your request if necessary (in accordance with Our policies, including the Privacy Policy). If You do not provide Us with all the required information, You cannot be provided with any of the Services.

You are required to create a personal profile (the “Client Account”), which includes Your Client Data. When You request a Service through the Platform, You will receive information that includes details about the Service provided.

6. Account Creation and Login Credentials

Client Account Creation and Login Credentials: When You want to use the Platform, You will need to sign up and create a Client Account (as mentioned above). During the sign-up process, You will need to provide Us with accurate information about Yourself, including Your Client Data and Client Account as defined in these Terms under clause 6. Please make sure to keep this information up to date.

To access Your Client Account, You will need to use your personalized login credentials (the “Login Credentials”). It is important to keep these credentials secure and confidential, and not share them with anyone else. You are responsible for any activity that occurs on Your account using Your Client Login Credentials, whether it was authorized by You or not.

Lost, Stolen, or Compromised Account or Login Credentials: If You believe that Your Client Account has been compromised, or that Your Login Credentials have been lost, stolen, or otherwise compromised, You must let us know immediately by contacting our Client support team at [email protected] . This will help us protect Your account and prevent any unauthorized activity.

You are responsible for all payment instructions or transactions made through Your account, whether or not You authorized them. If Your account or login credentials are stolen, lost, compromised, or used without Your permission, You will be held liable for any losses or payments unless You promptly notify Us and We have a reasonable amount of time to act on Your notice. You will also be held responsible for any losses or unauthorized payments resulting from fraudulent or illegal access to Your systems. You are responsible for ensuring that Your payment instructions are accurate and free of errors unless limited by law. If You report any unauthorized or erroneous payments or transfers in a timely manner, We will try to reverse or recover them on Your behalf, but We do not guarantee success and are not liable for any losses resulting from such payments or transfers.

7. Prohibited Uses

We want to make sure that You use the Platform responsibly and follow the rules. Therefore, You are not allowed to use the Platform:

• For any illegal or unlawful purpose.
• To encourage others to participate in any unlawful activities.
• To violate any applicable laws or regulations.
• To steal or use the intellectual property rights content or trademarks of Nayla Finance or others, without permission.
• To harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate against anyone on the basis of gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability.
• To give inaccurate information or otherwise submit false or misleading data.
• To upload or transmit viruses or other malicious code that could affect the Platform or the Services.
• To collect or track other users’ personal information.
• To engage in spamming, phishing, or any other fraudulent activities.
• To use the platform for any obscene or immoral purposes.
• To attempt to interfere with or circumvent the security features of the platform or other services.

8. Accuracy, Completeness, and Timeliness of Information

We are not responsible if any information made available on the Platform is not accurate, complete, or current. The material on the Platform is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete, or more timely sources of information. Any reliance on the material on the Platform is at Your own risk.

The Platform may contain certain historical information. Historical information, necessarily, is not current and is provided for Your reference only. We reserve the right to modify the contents of the Platform at any time, but We have no obligation to update any information on the Platform. You agree that it is Your responsibility to monitor changes to the Platform.

We reserve the right to limit the purchase of our Services to any person, geographic region, or jurisdiction at Our discretion. We may choose to exercise this right on a case-by-case basis. Please be aware that we may update descriptions of our Services, including pricing, with prior notice when required. Additionally, We reserve the right to discontinue any of Our Services at any time. Please note that any offer for Our services made on the Platform is void in any location where such services are prohibited. We want to make it clear that we do not guarantee the quality of any Services purchased or obtained through our platform, as individual experiences may vary.

9. Correct Errors

We understand that mistakes happen, and We want to make sure that You have the ability to correct any errors that may occur while entering Your Client Data. If You do make an error, please don’t hesitate to contact Our Client service team through [email protected] or directly through Our Platform, and We will be happy to help You correct it.

At Nayla Finance, We value Your satisfaction and want to ensure that Your experience with Us is as seamless and error-free as possible. Please don’t hesitate to contact Us with any questions or concerns You may have about correcting errors in Your Client Data or Service requests.

10. Responsibility for Damages that You suffer

In the event of any error attributable to our willful misconduct, gross negligence or fraud, Nayla Finance shall be responsible. However, We cannot be held liable for any mistake, error, or damage, and We will not incur any liability for any indirect, special or consequential loss of any kind, nor incur any liability for any loss of profits, goodwill, business or anticipated savings (in either case, either direct or indirect), which may be incurred.

In no event shall Nayla Finance, its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from your access to or use of or inability to access or use the Service; any conduct or content of any third party on the service; any content obtained from the service; and unauthorized access, use or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence) or any other legal theory, whether or not we have been informed of the possibility of such damage, and even if a remedy set forth herein is found to have failed of its essential purpose.

You agree to use the Platform at Your own risk, and Nayla Finance shall not be liable for any direct, indirect, incidental, special, or consequential damages arising out of or relating to the use of the Platform or Services provided.

11. Third-Party Links

Certain Services available via Our Platform may include materials and content from third parties. Third-party links or content videos on the Platform will direct You to third-party websites that are not affiliated with Us. We are not responsible for examining or evaluating the content or accuracy and We do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure You understand them before You engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products, content, and practices, should be directed to the third party in question directly.

12. Intellectual Property

This Platform contains material and content which is owned by or licensed to Nayla Finance. This material and content include, but are not limited to, the logo, design, layout, look, appearance, pictures, videos, information, and graphics. Reproduction is prohibited other than in accordance with a copyright notice, which forms part of these Terms. The Platform may only be used by You, and You may not rent, lease, lend, sub-license, or transfer the Platform or any data residing on it or any of Your rights under these Terms to anyone else.

You may not develop or derive for commercial sale any data in machine-readable or other forms that incorporates or uses any substantial part of the Platform. You may not transfer to or store any data residing or exchanged over the Platform to any electronic network for use by more than one (1) Client unless You obtain prior written permission from Us. Except as otherwise expressly provided, You may not sell, modify, reproduce, copy, display, perform, distribute, transfer, use, publish, license, or create derivative works from any content contained in the Platform. The use of the Platform’s content on any other platform or in a networked computer environment for any purpose is prohibited. You may not copy or adapt the coding that We create to generate the pages. You may not upload, post, or otherwise make available on the Platform any material protected by copyright, trademark, or other proprietary rights without the express permission of the owner of the copyright, trademark, or other proprietary rights. Nayla Finance does not have any express burden or responsibility to provide You with indications, markings, or anything else that may aid You in determining whether the material in question is copyrighted or trademarked. You will be solely liable for any damage resulting from any infringement of copyrights, trademarks, proprietary rights, or any other harm resulting from such a submission.

Subject to any third-party rights in any preexisting content included within Your Client Content, You retain ownership of any rights You have in Your Client Content, and submitting Your Client Content to the Platform does not transfer ownership of Your rights. You hereby grant Nayla Finance an unrestricted, assignable, sublicensable, royalty-free, worldwide license to reproduce, distribute, publicly display, communicate to the public, publicly perform (including by means of digital audio transmissions and on a through-to-the-audience basis), make available, create derivative works from, retransmit from external sites, and otherwise exploit and use all or any part of all Client Content You post to or through the Platform by any means and through any media and formats now known or hereafter developed, for the purposes of (i) advertising, marketing, and promoting Nayla Finance and the Platform; (ii) displaying and sharing Your Client Content to other Clients of the Platform; and (iii) providing the Service as authorized by these Terms.

You acknowledge that We may not always identify paid services, sponsored content, or commercial communications as such. You further grant Us a royalty-free worldwide license to use Your Client’s name, image, voice, and likeness to identify You as the source of any of Your Client Content. You must not post any Client Content on or through the Platform or transmit to Nayla Finance any Client Content that You consider to be confidential or proprietary. Any Client Content posted by You to or through the Platform or transmitted to Us shall be considered non-confidential and non-proprietary, and treated as such by Us, and shall be used by Us in accordance with these Terms without notice to You and without any liability to Us. The foregoing provisions apply equally to and are for the benefit of Nayla Finance, its subsidiaries, affiliates, and its third-party content providers and licensors, and each shall have the right to assert and enforce such provisions directly on its own behalf.

13. Warranty Disclaimer for the Platform

Your access to the Platform and/or Your use of any of its Services is at Your sole risk. You acknowledge that We may use third party suppliers for hardware, software, connectivity, and all business requirements to get You the Services. The acts and omissions of those third-party suppliers shall be outside of Our control and You can’t hold Us liable for any loss or damage suffered as a result of any act or omission of any third party. We do not warrant that: (i) the Platform will meet Your specific requirements; (ii) Your access to the Platform or any of its services will be uninterrupted, timely, secure, or error-free; (iii) the Platform will be accurate or reliable; (iv) the quality of any Services, information, or other material purchased or obtained by You through the Platform will meet Your expectations; or (v) any errors in the Platform will be corrected.

The information presented or contained in Nayla Finance, or provided through the Platform (“Content”) is presented for the purpose of promoting the Service Providers and providing their Services.

The Content and other information contained in the Platform are compiled from a variety of sources.

14. Limitation of Liability

By using our Platform, you agree not to make any claims against Nayla Finance, its affiliates, subsidiaries, or any related parties (such as sponsors, suppliers, contractors, and employees) for any issues arising from your use of the Platform. This includes claims related to the infringement of rights or demands for indemnification. Nayla Finance and related parties are not liable for any direct, indirect, special, or consequential damages, including loss of use, property, or other damages, resulting from your access to or inability to use the Platform. This applies even in cases of errors, interruptions, viruses, or unauthorized access to our systems, whether caused by unforeseen circumstances or otherwise.

NAYLA FINANCE SHALL NOT BE HELD LIABLE FOR CLIENT AND OTHER’ INFORMATION DETAILS THAT ARE PROVIDED OUTSIDE THE SCOPE OF THE PLATFORM INCLUDING, BUT NOT LIMITED TO, THE PLATFORM AND DIFFERENT CHANNELS OF COMMUNICATION LIKE PHONE AND EMAIL CONVERSATIONS OR EVEN PHYSICAL/LIVE COMMUNICATION. NAYLA FINANCE SHALL NOT BE HELD LIABLE FOR ANY BAD BEHAVIORS OF A SERVICE PROVIDER AND/OR A CLIENT INCLUDING, BUT NOT LIMITED TO ANY BADLY, UNCOMPLETED SERVICE, GROSS NEGLIGENCE IN THE QUALITY OF THE SERVICE PURCHASED, OR SHALLFUL MISCONDUCT, ANY MORAL AND/OR PHYSICAL DAMAGES SUCH AS INJURY, DEATH THAT SHALL OCCUR TO A CLIENT, OR THIRD PARTY.

15. Community Guidelines

As a user of the Platform, You are responsible for Your communications and Your use of Nayla Finance. You must not engage in any of the following activities under any circumstances: (a) using simultaneous, unattended, or continuous connections to Nayla Finance with one account;

(b) posting or transmitting any message that is libelous or defamatory; (c) posting or transmitting any message, data, image, or program that is indecent, obscene, or pornographic; (d) posting or transmitting any message, data, image, or program that would violate the property rights of others, including unauthorized copyrighted text, images, or programs, trade secrets or other confidential proprietary information, and trademarks or service marks used in an infringing fashion; (e) using the Platform to threaten, harass, stalk, abuse, or otherwise violate the legal rights (including rights of privacy and publicity) of others; (f) intercepting or attempting to intercept email or other private communications not intended for You; (g) sending unsolicited email messages to other Clients, using Your email account as an address to which Clients need to respond, or using the Platform as a mass unsolicited distribution medium to communicate a generally unsolicited message (unless otherwise permitted by Nayla Finance); (h) sending unsolicited email messages through third-party mail servers to relay Your email or hide the origination of Your email to others; (i) uploading or downloading files that contain software or other material protected by intellectual property laws, rights of privacy or publicity, or any other applicable law unless You own or control the rights to such files or have received all necessary consents; (j) deleting any author attributions, legal notices, or proprietary designations or labels in a file that Your upload to Nayla Finance; (k) falsifying the source or origin of software or other material contained in a file that Your upload to Nayla Finance; (l) using Nayla Finance in a manner that adversely affects the availability of its resources to other Clients; (m) falsely purporting to be an employee or agent of Nayla Finance; (n) causing repeated disruptive incidents; (o) acting, or failing to act, in Your use of Nayla Finance in a manner that is contrary to applicable law or regulation; or (p) engaging in any other activity deemed by Nayla Finance to be in conflict with the spirit or intent of this Agreement. Additionally, You must not post or transmit any message that is harmful, threatening, abusive, or hateful. While Nayla Finance encourages Clients to express their options and take controversial positions, it reserves the right to take appropriate action in cases where the Platform is used to disseminate statements that are deeply and widely offensive and/or harmful. Each time You upload a file on Nayla Finance, You represent and warrant that You own or otherwise control the rights or have the necessary consents to do so. Failure to comply with any of these limitations or obligations may result in civil or criminal liability.

16. Indemnification

By using the Platform, you agree to protect, defend, and hold harmless Nayla Finance and its Related Parties from any claim or demand, including reasonable attorney fees, made by any third party resulting from Your violation of the Terms or documents incorporated by reference or Your infringement of any law or the rights of a third-party.

YOU HEREBY RELEASE US AND AGREE TO HOLD NAYLA FINANCE HARMLESS FROM ANY AND ALL CAUSES OF ACTION AND CLAIMS OF ANY NATURE RESULTING FROM THE SERVICE PROVIDERS OR THE PLATFORM, INCLUDING (WITHOUT LIMITATION) ANY ACT, OMISSION, OPTION, RESPONSE, ADVICE, SUGGESTION, INFORMATION AND/OR NON-MATCH OR BAD SERVICE OF ANY SERVICE PROVIDER AND/OR ANY OTHER CONTENT OR INFORMATION ACCESSIBLE THROUGH THE PLATFORM. YOU UNDERSTAND, AGREE, AND ACKNOWLEDGE THAT THE PLATFORM IS PROVIDED “AS IS” WITHOUT ANY EXPRESS OR IMPLIED WARRANTIES OF ANY KIND, INCLUDING BUT NOT LIMITED TO MERCHANTABILITY, NON-INFRINGEMENT, SECURITY, FITNESS FOR A PARTICULAR PURPOSE, OR ACCURACY. THE USE OF THE PLATFORM IS AT YOUR OWN RISK. TO THE FULLEST EXTENT OF THE LAW, WE EXPRESSLY DISCLAIM ALL WARRANTIES OF ANY KIND, WHETHER EXPRESSED OR IMPLIED. YOU UNDERSTAND, AGREE, AND ACKNOWLEDGE THAT WE SHALL NOT BE LIABLE TO YOU OR TO ANY THIRD PARTY FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, PUNITIVE, OR EXEMPLARY DAMAGES.

17. Severability

In the event that any provision of the Terms is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from the Terms, such determination shall not affect the validity and enforceability of any other remaining provisions. The headings used in the Agreement are included for convenience only and shall not limit or otherwise affect the Terms.

18. Termination

These Terms, including any modifications, will become effective upon Your initial use, pre-membership, or membership of the Platform, and will remain in full force and effect throughout Your use of the Platform and its services.

Notwithstanding anything to the contrary, We reserve the right to terminate Your membership and/or block Your access to and use of the Platform at any time if we determine that you have violated these Terms or the Financing Agreement or in cases of misconduct. We also reserve the right to refuse service to anyone for any reason and at any time. You may voluntarily terminate Your use of the Platform at any time by simply deleting your account and discontinuing Your visits or use of any aspect of the Platform.

19. Force Majeure

We shall not be held liable for any delay or failure to perform any obligation related to the Platform if the delay or failure is due to unforeseen events that are beyond Our reasonable control, including, without limitation, acts of God, strikes, blockade, war, terrorism, riots, natural disasters, epidemic, pandemic, or governmental action, and other industrial disputes, breakdown of information communication technology systems or network access, flood, fire, explosion or accident.

20. Entire Agreement

Our failure to exercise or enforce any right or provision of the Terms shall not constitute a waiver of such right or provision. The Terms as well as any other policies or operating rules posted by Us on the Platform or in respect to the Services, constitute the entire agreement and understanding between You and Us and govern Your access and use of the Platform, superseding any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between You and Us (including, but not limited to, any prior versions of the Terms).

Any ambiguities in the interpretation of these Terms shall not be construed against Us.

21. Terms Modification

We reserve the right to review and modify these Terms at any time. You are subject to the Terms in effect at the moment in which You access the Platform or use any of its services, except when by law or decision of a governmental entity We must make changes retroactively to said policies, Terms, or Privacy Policy. In this case, the possible changes will also affect requests made previously by You.

22. Governing Law and Jurisdictions

Governing Law

This Agreement shall be governed by, and all disputes arising under or in connection with this Agreement shall be resolved in accordance with the laws of the Kingdom of Saudi Arabia. These laws will apply no matter where in the world you live, but You may be entitled to the protection of the mandatory consumer protection provisions of your local consumer protection law.

Dispute Resolution

Any disputes arising under these Terms or the Finance Agreement will be resolved in accordance with the dispute resolution mechanisms established by SAMA or through competent courts in KSA.

23. Contact Information.

We value your feedback and encourage You to share Your comments and suggestions regarding these Terms or any aspect of our Platform. Please feel free to reach out to us via email at [email protected] . We appreciate your input and strive to continuously improve our offering.

Last Updated: 1 July 2026